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Performance and satisfaction indicators
Satisfaction results

By using the trust that society has placed in its autonomous management, the Universitat Oberta de Catalunya guarantees that its actions ensure the achievement of objectives associated with the education that it provides. To achieve this objective and because we believe that opinion, suggestions and comments from across the university community are important, the University has mechanisms, tools and personnel whose mission it is to obtain satisfaction from all groups of interest, as set out in the Quality Manual in guideline 6: Analysis and use of results in accordance with the requirements of the European Higher Education Area.

This way, we guarantee that the quality of the teaching and the institution in general are reviewed and improved.

Results and dissemination

As well as student satisfaction measurement mechanisms, the UOC produces regular reports to:

  • Communicate them at all levels: classroom, subject, programme, faculty and University.
  • Provide support to continuous improvement, incorporating the results into the degree monitoring process.
  • Disseminate the results to all the interest groups.

These reports are sent to all academic and administrative managers to help them take decisions to improve the quality of the degrees. Students can also ask for the reports that they request through their representative body, namely the student committees. Our internal tools and processes guarantee the confidentiality of the replies received.

What do students think?

With a 100% online methodology, the UOC measures the satisfaction of the students regarding:

Level of satisfaction of students who joined the UOC: Motivations and expectations regarding the training programme are collected and satisfaction with the information and enrolment process assessed. [Questionnaire]

 
INDICATOR  

2011/12

 2012/13

 2013/14

 2014/15

Summation of the answers "Satisfied" and "Very satisfied" on an assessment scale of 1 to 5.

See data by degree [excel]

See data by degree [pdf]

Satisfaction with information mechanisms University 86,1% 90,7% 77,1% 79%
Bachelor’s degrees 89,1% 91,3% 78,1% 80,1%
Master’s degrees 83,6% 88,5% 74.3% 81,2%
Satisfaction with the enrolment process University 78,0% 81,9% 79,6% 78,2%
Bachelor’s degrees 89,3% 88,1% 81,3% 79,6%
Master’s degrees 84,1% 84,3% 74,9% 78%

Students' level of satisfaction with the teaching received: Satisfaction is recorded by subject, teaching, learning resources and the assessment system at the end of each semester. [Questionnaire]

 
INDICATOR  

 2011/12

 2012/13

 2013/14

2014/15

Summation of the answers "Satisfied" and "Very satisfied" on an assessment scale of 1 to 5.

See data by degree [excel]

See data by degree [pdf]

Satisfaction with the subject University 78,4% 79,9% 77,9% 78,1%
Bachelor’s degrees 79,1% 80,1% 77,7% 77,5%
Master’s degrees 75,5% 79,1% 78,6% 80,9%
Satisfaction with the teaching University 78,5% 79,9%

78,3%

78,6%
Bachelor’s degrees 79,3% 80,3% 78,8% 78,4%
Master’s degrees 75,5% 79,1% 75,0% 78,7%
Satisfaction with teaching-learning resources University 70,5% 72,1% 70,2% 70,7%
Bachelor’s degrees 71,9% 72,8% 69,9% 69,8%
Master’s degrees 68,0% 70,7% 72,2% 74,3%
Satisfaction with the assessment model University 79,8% 75,5% 73,1% 78,2%
Bachelor’s degrees 79,1% 75,2% 73,2% 77,3%
Master’s degrees 76,0% 74,9% 72,2% 81,2%

Students' level of satisfaction at the end of the academic year: Satisfaction with the University and the programme studied is recorded at the end of the academic year. [Questionnaire]

 
INDICATOR  

2011/12

 2012/13

2013/14

2014/15

Summation of the answers "Satisfied" and "Very satisfied" on an assessment scale of 1 to 5.

See data by degree [excel]

See data by degree [pdf]

Satisfaction with the course University 88,5% 79,4% 77,2% 75,4%
Bachelor’s degrees 89,1% 80,0% 77,8% 78,8%
Master’s degrees 83,2% 75,3% 73,5% 78,1%
I would recommend studying at the UOC to a friend and/or family member University 86,6% 81,3% 78,5% 77,0%
Bachelor’s degrees 86,7% 82,2% 79,2% 77,6%
Master’s degrees 79,8% 75,9% 74,1% 74,4%

Graduates' level of satisfaction with the training received: Final satisfaction is recorded for the education received, the personal and professional impact of the education and employment expectations at the end of the degree. [Questionnaire]

 
INDICATOR  

2011/12

2012/13

2013/14

2014/15

Summation of the answers "Satisfied" and "Very satisfied" on an assessment scale of 1 to 5.

See data by degree [excel]

See data by degree [pdf]

I would choose the same degree again University 86,9% 87,9% 89,8% 87,5%
Bachelor’s degrees 85,7% 95,9% 90,2% 89%
Master’s degrees 84,7% 82,5% 86,2% 86,1%
I would choose the same university again University 92,3% 93,3% 94,1% 92,1%
Bachelor’s degrees 93,9% 96,7% 91,1% 91,6%
Master’s degrees 87,5% 84,3% 92,4% 88,6%

 

[Satisfaction recorded during the student's academic life cycle]

 

What do professors think?

With a 100% online methodology, the UOC records the assessment of collaborating lecturers of the teaching and activity in the subjects taught each semester.

 
INDICATOR

2011/12

2012/13

2013/14

Summation of the answers "Satisfied" and "Very satisfied" on an assessment scale of 1 to 5.

Most of the students on the subject have achieved the learning objectives set 91,6% 92,6% 82,2%
I am satisfied with the academic year 86,9% 91,2% 91.4%
I would recommend studying at the UOC to a friend or family member 96,1% 96,7% 91,7%