PROJECT INTERNET CATALONIA (PIC)

This study analyses the uses of ICT in the Catalan regional administration. More specifically, the study focuses on the interaction between the use of one particular facet of ICT –the internet– by the public administration and certain fundamental aspects of this kind of institution: its internal structure and organisation, provision of public services or the relationship with other social agents. We have thus analysed the phenomenon of e-government in the specific framework of the Catalan government, the Generalitat de Catalunya, studying the level of development and penetration, the most eye-catching characteristics and the most important problems arising. The research project involved a case study of a specific, but wide-ranging, innovation project which was in the study phase of its first stage of deployment: the Administració Oberta de Catalunya (AOC, Catalonia’s Open Administration) project. Specifically, we focused on the part of this public initiative linked to the creation of an inter-administrative portal on the Internet, the www.cat365.net portal, which is designed to provide the public services offered by all the administrations operating in Catalonia electronically. The study analyses the associated internal changes in the administration and the elements that condition these, whether positively or negatively. Likewise, we look to analyse what these changes may lead to in terms of the relationship between citizens and public institutions.

Research team
Dr Eduard Aibar, lecturer of Humanities Studies at the UOC and director of the research project
Ferran Urgell, researcher at the IN3

With the support of:
Department of the Presidency and Department of Universities, Research and Information Society of the Generalitat de Catalunya

In collaboration with:
Directorate General of Operational Planning (Department of the Presidency of the Generalitat de Catalunya, Autonomous Regional Government of Catalonia) Serveis Públics Electrònics, SA (Consortium of Aministració Oberta de Catalunya -Generalitat de Catalunya, Autonomous Regional Government of Catalonia - and Localret)

Research started in:
March, 2002

Research report finalized in:
October, 2003

Published in:
March, 2004

The Project Internet Catalonia (PIC) reports are subject to a Creative Commons Attribution-Noncommercial-NoDerivativeWorks 2.5 license. They may be copied, distributed and broadcast provided that the authors, the institution promoting them (IN3-UOC) and the Generalitat de Catalunya's support are cited. Commercial use and derivative works are not permitted. The full licence can be consulted on http://creativecommons.org/licenses/by-nc-nd/2.5/es/deed.en.