The article examines intelligent resource management for the new century and proposes a number of basic principles in order to be able to generate broad consensus when it comes to defining the right policies for making organisations effective and efficient systems and, at the same time, ensuring motivation and development for the people that make that possible. The author divides management into five main policies (participation in decision making, work management, rewards, organisation and the design and leadership of the work) and for each proposes the reflections and questions that need to be looked at before defining them and setting them in motion, with coherence between the five policies and the organisation's competitive strategy always being recommended. While the possible answers to the questions raised are many, the author suggests analysing all of the issues in the light of William Ouchi's three approaches: bureaucratic, market and clan. Finally, the author draws the corresponding conclusions and proposes a series of requirements in order to be able to manage people successfully, for their sake and for that of the organisations they supply with the fruits of their knowledge.
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