An application used to store information on all potential
students and evaluate them.
The applications for commercial capturing and monitoring have three access ways:
Telephone: through the SIEBEL application, with
a switchboard connected for student cards.
Web: uses the PCRM application to capture data
and it transfers them to SIEBEL afterwards.
E-mail address: directly to SIEBEL.
All the information collected ends
up in SIEBEL and this is the application used to work
with it. It is a market application whose aim it is
to monitor prospective students and to automate subsequent
contacts. PCRM is the access tool with GAT
or PIOLIN,
and it is prior to entry into academic systems. There
is a catwalk connecting both applications (PL/SQL) and
some transfer modules of SIEBEL.
a pool of contacts and of all the actions carried
out there, such as phone calls, or e-mails, and
the state of interest of the UOC's
academic offer;
all the protocols that need to be followed in
order to offer the various services to the student,
e.g., in the matriculation process, the application
supports the counsellor in the student's administrative
tasks;