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Digital Administration: a new way to manage public administration information

Manuel Sanromà (

Professor at the Rovira i Virgili University
Manager of the Santa Tecla Health and Social Services Network


The author of this article held a position of responsibility on one of Europes most emblematic Electronic Administration projects for nearly three years. In this article, the author reviews that which we have learned and that which needs to be taken into account to ensure that the Information and Communication Technologies aid the construction of an Administration that is closer to citizens and more efficient.


digital administration, public administration, ICT, information management, change management

Published in: September 2005

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