General contract terms

Through the https://fp.uoc.fje.edu/ca/ website, the FJE, together with the UOC, offers distance education services focused on vocational training, both within and outside of Catalonia, in the latter case mainly to the Spanish and Latin American markets.

Academic activity and assessment are carried out, to all intents and purposes, online. However, the final tests may be held online or in-person, depending on the academic decision made by the FJE and the UOC, taking into account current regulations and the exceptional situation caused by COVID-19.

The courses and programmes are taught on the UOC's Virtual Campus, following a proprietary teaching methodology that aims to respond to people's lifelong educational needs.

These general terms are subject to the provisions of Law 7/1998, of 13 April, on the general terms of contracts; Legislative Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Law on the Protection of Consumers and Users and other complementary laws; Law 22/2010, of 20 July, on the Catalan Consumer Code; Organic Law 3/2018, of 5 December, on personal data protection and the guarantee of digital rights; Regulation (EU) 2016/679, otherwise known as the General Data Protection Regulation; and Law 34/2002, of 11 July, on information society services and e-commerce.

The UOC and the FJE may modify these general terms, after giving sufficient advance notice thereof to students, with the goal of improving the services offered on the https://fp.uoc.fje.edu/ca/ website. This obligation to notify will be considered fulfilled with the modification of the general terms set forth on the website.

In any case, students are advised to read the general terms before using the services offered on the website.

The contracting process (i.e. enrolment) will be carried out with the UOC within the enrolment periods specified in its academic calendar and through the channels established for this purpose.

Student accept that receipt by the UOC of the duly completed and signed enrolment form implies enrolment and acceptance of these general terms and all other applicable regulations.

In order to complete enrolment, students must meet all the enrolment requirements for the corresponding course or programme. The enrolment requirements are set out in the academic regulations of the relevant faculty.

After completing the enrolment process, students will receive a confirmation email. This email does not imply that the student has been admitted, as admission is conditional upon meeting the admission requirements stipulated for each qualification.

The UOC reserves the right to cancel a course or programme if a minimum number of enrolments is not reached. If a course or programme is cancelled for this reason, all enrolled students will be notified and may choose between reimbursement of the enrolment fees or switching to another course or programme. In the latter case, if the enrolment fees are more than initially paid, the student must pay the difference and, likewise, if the fees are less, the UOC will return the difference.

Students may exercise their right to withdraw their enrolment, without any need for justification or penalty, within a maximum period of fourteen (14) calendar days, counting from the day they enrolled.

To exercise this right of withdrawal, students must submit the corresponding application using the channels created for this purpose by the UOC and return the learning resources that have been sent to them, with the original seal intact, to the indicated address. The cost of returning the learning resources will be the responsibility of the student.

The UOC will return the amount paid for enrolment within a maximum period of fourteen (14) calendar days, counting from the date of receipt of the corresponding application. The reimbursement will be paid into the current account previously provided by the student.

In any case, reimbursement of the enrolment fees is conditional upon returning the learning resources with the original seal intact and final confirmation of payment by the student.

After exercising the right of withdrawal in due time and form, students may request reactivation of their enrolment, effectively cancelling the withdrawal.​ This request must be made using the standard form provided by the UOC, and, in any case, before commencement of the semester. Each enrolment will be personal and non-transferable and the rights arising therefrom cannot be transferred to another person.

The UOC and the FJE decline all liability for non-performance or delayed performance of any of the obligations contracted hereunder if said non-performance or delayed performance is the result or consequence of a situation of force majeure or a fortuitous event.

Student may make complaints, suggestions or comments via the student help service channels provided by the UOC.

Payment for all the UOC's courses and programmes may be made by the methods and in the ways indicated on the website or the Virtual Campus.

Failure to pay an instalment will result in default, entitling the UOC to claim the entire debt, both the overdue and the outstanding amount. Likewise, any bank or administrative costs arising from the failure to pay will be borne by the student and anyone who has undertaken to cover their enrolment fees.

Fraudulent use of credit cards or denial of payment for any reason will entitle the UOC to cancel the contract for the course or programme purchased, without prejudice to the corresponding civil and criminal liabilities.

Non-payment of the enrolment fees or any instalments in the periods established for each payment method may lead to temporary suspension of the student's rights and, where applicable, cancellation of enrolment and any resulting effects thereof. Students shall not have any rights to reimbursement, as stipulated in the UOC-FJE’s Economic Regulations.

The UOC requires, as a prior condition for new enrolment or the issuing of diplomas and certificates, that all amounts pending for enrolments on any academic course or programme, and any corresponding interest, be paid in full.