A new environment, deciding which courses to enrol on based on how much time you can devote to them, sorting out procedures, finding your way around campus… Sometimes it all seems too much! That's why our helpful staff are on hand to guide and support you throughout your time with us, ready to answer all your questions so you can focus on what really matters: your learning.

How can your UOC tutor help you?

Your tutor will support and assist you throughout your time at the UOC. They'll help you adapt to life at the university and provide you with personalized guidance relating to your path of studies.

They'll welcome you when you first join us, help you adapt and teach you how to effectively find your way around the Virtual Campus. They'll help and support you so you can plan your studies and set a realistic pace of work throughout your academic journey. And towards the end of your programme, they'll give you career and lifelong learning guidance.

For students doing bachelor's degrees, tutoring duties are shared between two people: first-year tutors, who support you at the induction stage and throughout the first two semesters, and follow-on tutors, who will help you from the third semester onwards to plan and achieve your chosen curricular pathway in the final stretch of your studies and give you career guidance and guidance on any future training.

In addition to the academic tutor, students doing vocational training courses will also have a workplace training tutor, who will act as a mentor during internships at companies or institutions.

How can the Help Service help you?

Queries, technical issues and other matters sometimes arise as part of life at the UOC. When this happens, the Help Service is there to answer each UOC community member's questions and queries individually.

The Help Service is a team of people who are there to help. They're available seven days a week and promise to provide high-quality answers to your queries quickly and efficiently and always in an approachable way.

On the Virtual Campus, the Help Service site can be found in the header, next to your user profile. From there, you can search through the most frequently asked questions and send an enquiry if you still can't find the answer you need.

Alternatively, you can get in touch via @UOCrespon, on X. You can tag the Help Service or send a direct message, and the Help Service will respond.

The Help Service will quickly get back to you with an accurate answer using the most appropriate communication channel in each case.